Our primary aim is for you to enjoy your holiday when it is safe to do so.
We hope you find the information below useful and reassuring when booking your next holiday with us.
We are currently receiving an extremely large number of calls and emails. Before contacting us, please check all sections below so we can deal with your enquiry as efficiently as possible. We assure you that we will deal with every enquiry and apologise for any delay in our reply - thank you for your understanding at this unique time.
Our primary aim is for you to enjoy your holiday in Wales when it is safe to do so. We hope you find the information below useful and reassuring when booking your next holiday with us.
You can be sure that if your holiday can no longer take place due to any government lockdown restrictions, we will offer you several flexible booking options.Find out more
If you are travelling from an area of high-risk or local lockdown, or have more than 6 people over the age of 11 in your party, due to Welsh Government restrictions your holiday may not be able to go ahead as planned. If you believe your booking is affected by this, please enquire about your booking online.Use our Booking Amendment Form
In these unprecedented times, it is extremely important that we safely react to the ongoing events and restrictions of the world around us. If you have any questions about a new or upcoming booking, you may find that we have already answered them here.View our latest updates
Due to the Coronavirus outbreak, we have revisited our cleaning guidelines for property owners and cleaning staff and produced a separate booklet, exclusively for COVID-19.Read the booklet