Amend your booking


Coronavirus Booking Amendment Form

Looking to amend your booking?

This form is currently available for bookings due to begin in the next 30 days (start date before ).

Eligible reasons to amend a booking include:

  • having more than 6 guests over the age of 11
  • travelling from an area with local lockdown restrictions (check here)
  • your holiday was due to take place during a "circuit break" lockdown period

If your holiday starts after this date and believe it will not be able to go ahead, you can call our team on 01348 830922 and we will discuss options with you.


These details can be found on your booking confirmation email.

Your Holiday

Please refrain from contacting us at the moment

We are currently focusing on holidays commencing before . We will continually monitor this situation and will be updating guests in due course.


Thank you for your cooperation at this unique time.

This booking has taken place

It appears this booking has taken place (or is taking place now), so you cannot use this form to contact us.


If you believe this is an error, then please get in touch.

This booking is cancelled

It appears that this booking has been cancelled, so you cannot use this form to contact us.


If you believe this is an error, then please get in touch.

Please choose from the options below:

In Wales, there is currently a rule for a maximum 6 people over the age of 11 staying in one accommodation.

Your holiday however could still take place: please clarify the ages of any children that are staying or adjust the total number of guests so that it meets the requirements of the rule above.

Please let us know in the 'Leave a message' box below.

Can't decide on new dates? Select 'Receive Gift Vouchers' from the options above to choose new dates at a time that suits you.

Summary of changes

Current
New
  Difference in Cost

Your remaining balance will decrease from £ to £.

This will be due by (8 weeks before your new holiday).

Your remaining balance will increase from £ to £.

This will be due by (8 weeks before your new holiday).

Your balance will remain the same (£).

This will be due by (8 weeks before your new holiday).

Due to your new holiday estimate being less, it looks like you will be due a refund of £.

Please note: the estimated cost of your new holiday excludes any optional extras you may have originally added (i.e. Hot Tub, Aga, Cancellation Insurance).

Quality Unearthed Gift Vouchers

We understand in the current climate that not everyone can be sure when they would like to go on holiday. For flexibility, we are offering Quality Unearthed vouchers that you can redeem on a future holiday with us.


Our gift vouchers normally last for 12 months from the time of purchase but, in this unique current world situation, we are currently extending this to 18 months. We hope this allows you to enjoy your Welsh holiday at a time that suits you.


Gift Voucher Summary
Cost of Holiday
Paid So Far £
Voucher Amount (includes 5% goodwill gesture) £

Refund on your holiday

During the Coronavirus pandemic, we have successfully moved thousands of guests to alternative dates in the future, meaning 2021 dates especially are being booked up faster than normal. This is why we are suggesting that you do try and find alternative dates or receive gift vouchers so you can still enjoy your holiday in Wales at a later date that you have secured well in advance.

However, if you really do wish to cancel and receive a refund of £ (what you have paid so far), then please leave a message in the box below explaining your reasons and eligibility.

If eligible for a refund, we will be in touch as soon as we can - please note we are extremely busy at present, and the refund process could take up to three weeks. Your enquiry will not being ignored - thank you for your patience and understanding during these unusual times.

By clicking the button above, you agree to any new applicable holiday charge - please consult the property page for rates.

We have helped thousands of guests move their holiday

Our primary aim is for you to enjoy your holiday when it is safe to do so. All of our team have been working tirelessly to amend holiday dates for bookings that have been affected by Coronavirus.

If a booking is cancelled and a refund is requested, we will act as quickly as we can to deal with the request. However, please be aware that it may take up to three weeks for monies to reach you once the booking has cancelled. We will, of course, do all we can to get this resolved promptly, but due to unprecedented demand, it may take some time.

Since 1961, we have invested significantly in systems that allow us to process bookings as easily and efficiently as possible. We have prided ourselves on providing "Quality" holidays and making beautiful memories for happy customers, yet in these uncertain times, our systems are strained and pushed in a way they were never designed or intended to be. That is to mass-cancel, mass-move and mass-refund. We hope it goes without saying that we are trying our best and will make every effort to promptly deal with your requests.

Thank you for your patience and understanding. We wish you well and hope to welcome you to Wales when it is safe for you and your family to do so,

The Rees Family

Further reading on Coronavirus

Book with Confidence

You can be sure that if your holiday can no longer take place due to any government lockdown restrictions, we will offer you several flexible booking options.

Find out more

Updates to keep you informed

In these unprecedented times, it is extremely important that we safely react to the ongoing events and restrictions of the world around us. If you have any questions about a new or upcoming booking, you may find that we have already answered them here.

View our latest updates
Chat with us