This form is currently available for bookings due to begin in the next 30 days (start date before ).
Eligible reasons to amend a booking include:
Our primary aim is for you to enjoy your holiday when it is safe to do so. All of our team have been working tirelessly to amend holiday dates for bookings that have been affected by Coronavirus.
If a booking is cancelled and a refund is requested, we will act as quickly as we can to deal with the request. However, please be aware that it may take up to three weeks for monies to reach you once the booking has cancelled. We will, of course, do all we can to get this resolved promptly, but due to unprecedented demand, it may take some time.
Since 1961, we have invested significantly in systems that allow us to process bookings as easily and efficiently as possible. We have prided ourselves on providing "Quality" holidays and making beautiful memories for happy customers, yet in these uncertain times, our systems are strained and pushed in a way they were never designed or intended to be. That is to mass-cancel, mass-move and mass-refund. We hope it goes without saying that we are trying our best and will make every effort to promptly deal with your requests.
Thank you for your patience and understanding. We wish you well and hope to welcome you to Wales when it is safe for you and your family to do so,
You can be sure that if your holiday can no longer take place due to any government lockdown restrictions, we will offer you several flexible booking options.Find out more
In these unprecedented times, it is extremely important that we safely react to the ongoing events and restrictions of the world around us. If you have any questions about a new or upcoming booking, you may find that we have already answered them here.View our latest updates
Due to the Coronavirus outbreak, we have revisited our cleaning guidelines for property owners and cleaning staff and produced a separate booklet, exclusively for COVID-19.Read the booklet